Refund Policy

REFUND POLICY

Refund Policy

Last Updated: September 2026

We want you to be satisfied with your SORA purchase.

30-Day Return Policy

Unless an item is identified below as excluded from our voluntary return program, you may request a return within 30 days after receiving your item.

To be eligible for a voluntary return, the item must be:

  • unworn and unused;

  • in the same condition in which it was received;

  • accompanied by its original tags;

  • in its original packaging where applicable; and

  • accompanied by the receipt or other proof of purchase.

To request a return, contact:

hello@soraclothing.ca

If your return is accepted, we will provide instructions explaining where and how to return the item.

Items sent to us without first requesting a return may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order after receiving it.

If an item is damaged, defective, or incorrect, contact hello@soraclothing.ca as soon as reasonably possible and provide your order number and details of the issue.

We will review the matter and provide an appropriate remedy in accordance with our obligations and applicable law.

Exchanges

The fastest way to obtain another item or size is generally to return the eligible item in accordance with this policy and, once the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting an approved return.

If the refund is approved, it will be issued to the original payment method.

Processing times imposed by your bank, credit card issuer, or payment provider may result in additional time before the refund appears on your account.

Return Shipping

Customers are responsible for return shipping costs for voluntary returns.

Where an item is defective, damaged, incorrect, or where applicable law otherwise requires SORA to bear the cost, the matter will be handled accordingly.

Non-Returnable Items

JJK Collection items are excluded from SORA's voluntary 30-day return and exchange program.

Any exclusion from our voluntary return policy does not limit rights or remedies that may be available to a consumer under applicable law.

Pre-Orders

Pre-order products are subject to the same return policy after delivery unless the applicable product is specifically identified as excluded from our voluntary return program.

Any statutory cancellation or refund rights applicable to delayed or undelivered orders remain unaffected.

Statutory Consumer Rights

This Refund Policy provides SORA's voluntary return rights.

It does not replace or limit cancellation, refund, repair, replacement, or other remedies that may be available under applicable consumer protection legislation.

Contact

SORA Clothing Inc.
Operating as: SORA Clothing
Business Address: 21 Randolph, Toronto, Ontario M6P 4G4
Telephone: 289-819-1233
Email: hello@soraclothing.ca