Shipping Policy
SHIPPING POLICY
Shipping Policy
Last Updated: September 2026
SORA ships ready-to-ship and pre-order products to Canada and other available destinations shown during checkout.
Ready-to-Ship Orders
Unless a different timeframe is disclosed on the product page or during checkout, ready-to-ship products are normally processed and dispatched within 1–3 business days after the order is placed.
Carrier transit time begins after dispatch.
Pre-Orders
Products marked Pre-Order are not available for immediate shipment.
Unless a different timeframe is expressly disclosed on the applicable product page or during checkout, pre-order products are expected to be dispatched within 15–35 business days after the order is placed.
This timeframe relates to dispatch and does not include carrier transit time after shipment.
Pre-order timeframes are estimates and may be affected by production, transportation, customs, or other circumstances.
Any rights a consumer may have under applicable law in connection with delayed or undelivered goods remain unaffected.
Orders Containing Multiple Products
Products from the same order may be shipped separately.
An order containing both ready-to-ship and pre-order products may therefore arrive in multiple shipments and at different times.
Where available, tracking information will be provided for each shipment.
Shipping Methods and Charges
Available shipping methods and applicable shipping charges are displayed during checkout before the order is completed.
The selected delivery method will also appear in your order confirmation.
Delivery Address
Customers are responsible for reviewing their delivery information before completing an order.
If you discover an error after ordering, contact hello@soraclothing.ca as soon as possible.
We cannot guarantee that an address can be changed after fulfillment has begun.
Tracking
When tracking is available, tracking information will be provided after the applicable shipment has been dispatched.
Tracking information may take additional time to become active after the carrier receives the shipment.
Delivery Estimates
Carrier delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by carrier delays, weather, customs processing, holidays, or other circumstances.
International Orders
International shipments may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
Where these charges are not collected by SORA during checkout, they may be payable separately by the recipient.
Where SORA can reasonably determine an applicable additional charge before purchase, it will be disclosed as part of the transaction.
Delayed or Undelivered Orders
If your order has not arrived within the expected timeframe, contact:
hello@soraclothing.ca
We will review the order and available tracking information.
Nothing in this Shipping Policy limits any cancellation, refund, or other rights available to consumers under applicable law.
Contact
SORA Clothing Inc.
Operating as: SORA Clothing
Business Address: 21 Randolph, Toronto, Ontario M6P 4G4
Telephone: 289-819-1233
Email: hello@soraclothing.ca